A few months ago, I wanted to buy an e-book reader. So I went online and did my research, and settled for the Barnes & Noble “NOOK Simple Touch™ with GlowLight™“, I like to read until I fall asleep, and most often I find myself reading way beyond the time I planned for a good restful sleep.
I bought it directly from the B&N website, easy and smooth transaction, then waited for a couple of weeks. The tracking always showed nothing, so I contacted B&N asking where it was, and the reply was, it is on its way.
Another week passed, and I contacted the shipping company, they said they have not received it from B&N, and I go back to B&N and now they said they will investigate.
The investigation concluded that it was lost from B&N’s side, and they are further investigating the matter, and came back telling me it is registered in someone’s name in NY and if I know him. Of course I don’t, unless I knew someone inside B&N who could intercept the device before it gets to the shipping company, too much drama for something like that, besides it is not an easy thing to do really.
I asked for a refund, as I did not want it anymore, too much negativity from the way I was treated, and B&N said they will get back to me shortly. A week passed, I send a reminder… no reply.
I send an email to Paypal, which is how I paid B&N, told them about the situation, and in less than a week my money was refunded.
The funny thing is, B&N then sent me an email saying they have investigated the matter and will issue a refund, and how do I like their service… well, I did not like it at all.
Now I plan to buy the Kindle Paperwhite, once they are available again that is.
E-book readers are not available in Saudi Arabia, understandably they are only gateways to the market of their makers, and those guys do not operate in Arabia, nor is there a big market for books… we only have iPads and Samsung tablets.